The sales prices shall be the respective amounts (display prices, inclusive of consumption tax) displayed.
All shipping fees shall be borne by the buyer.
Please note that all shipping fees will be borne by the buyer.
The shipping fee for a small product that is smaller than A4 in size and less than 2cm thick will be 400 yen. The shipping fee for orders containing larger products or multiple products will be 800 yen. In addition, an additional charge will apply on top of the regular shipping fee for orders bound for Okinawa and other remote islands.
International shipping fees vary depending on the weight of the package and the delivery area. Please check the payment page for more information.
The following payment methods are accepted.
・Credit card (VISA, MasterCard, AMEX)
・Payment at convenience stores (7-Eleven, FamilyMart, Lawson, Ministop, Daily Yamazaki)
・For payment at convenience stores
Please complete your payment within three days of placing your order by following the instructions in the order confirmation email sent to you. If you fail to complete the payment, your order will be automatically canceled. Please note that if your order for a pre-order item is canceled after the pre-order period ends, you will not be able to place a new order for the item.
・For all other payment methods
Your payment will be confirmed when placing an order.
Delivery time of products
Orders will be shipped within 3 business days, excluding weekends and public holidays.
*Due to increased precautionary measures regarding COVID 19, carriers may experience unexpected delays. We kindly ask you for your understanding.
Delivery method of products
When the product is ready, it will be shipped to the designated address via Sagawa Express or Yamato Transport. Please note that you may not specify a preferred shipping company.
Changes/Cancellation of orders
We are unable to accept any changes or cancellations after an order has been placed. Please check your order details before placing any order.
We are also unable to accept any changes or cancellations for the following reasons after an order has been placed.
・Incorrect product(s) ordered
・Incorrect quantity of product(s) ordered
・The size and/or color of the ordered product appear to be different from the displayed images
In the event that you receive a defective or wrong product, you may exchange it for a new item or return it for a refund subject to the following conditions. In this case, please contact us within 14 days of receiving the product.
Please refer to our “Refund Policy” for more information.
Seller: CHOCOLATE Inc.
Address: 5-46-12 CHOCOLATE STUDIO, Shibuya-ku, Tokyo, 1500001
Phone number: 03-6709-8235
E-mail address :firstname.lastname@example.org